Managed IT &
Support
Flat rate coverage for everything you run. One agreement, one number.
The Facts, Up Front.
All of It, Included.
16 deliverables
Unlimited tickets by phone, email or portal
Business hours, plus on call
Password and account recovery
Identity verified
Remote session support
Attended and unattended
Printer, peripheral and mobile support
Anything on your network
Operating system patching
Tested, then weekly
Disk, memory and health checks
Continuous
Hardware lifecycle register
Flagged 6 months ahead
Licence and renewal tracking
90 days notice
Named, Not Hidden.
What Sits Underneath.
Managed IT Services
Flat rate coverage for the whole environment. Most clients start here and add the rest over the first year.
Deliverables
26, all in the base agreement
Response
15 minutes on a P1
Onboarding
30 days, priced up front
On Site & Off Site Backup
A backup that has never been restored is a hope, not a plan. We test yours every quarter.
Recovery point
15 minutes for servers
Recovery time
4 hours for a critical server
Retention
Set to your regulatory obligation
Cloud Solutions & Migration
We plan it, we move it, we run it. Cutovers happen on a weekend.
Typical scope
File server to SharePoint, Exchange to 365
Timeline
4 to 8 weeks by data volume
Downtime
One weekend, communicated ahead
Virtualization
More capacity from the hardware you already own.
Platforms
Hyper V and VMware
Typical result
Five servers into one host pair
Includes
Snapshot policy and capacity forecast
Tell Us What Broke Last Month.
We will tell you plainly whether it should have happened, and what it takes to stop it happening again. No charge, no obligation.